Not Just Lashes: The Good, Bad, and Ugly

In this episode of the Not Just Lashes podcast, we explore the complexities of client booking systems in the beauty industry with our guest Meggie the hairstylist. We discuss the journey from the initial anxiety of allowing clients to book online to managing the inevitable learning curves and control challenges that come with it.

Join us as we share stories about no-shows, theft, and the challenges of balancing personal and professional life with a packed schedule. We explore the pros and cons of using online booking platforms, the importance of pre-booking, and the unique challenges faced by hairstylists versus estheticians. We also discuss the impact of COVID-19 on business practices and emphasize the importance of trust and intuition in building client relationships.

Tune in for an honest and insightful conversation filled with real-world experiences and valuable lessons for anyone in the beauty salon industry considering or using online booking systems.

00:00 Intro
01:17 Booking and Client Management
04:49 Dealing with No-Shows and Deposits
08:37 Booking During COVID
14:23 Client Payment Issues
19:26 Dealing with Unreliable Clients
23:11 Lessons from Experience
26:16 The Challenges of Online Booking
34:53 Final Thoughts